RETURN & REFUND POLICY

Effective Date: May 1, 2026

At Carroway Island, we want you to be satisfied with your purchase.

You may request a return within 30 days of delivery if:

• The item is unused 
• The item is in original condition 
• The item is in original packaging

We do not accept returns for:

• Worn or used apparel 
• Damaged items caused by misuse 
• Final sale items (if marked)

If your order arrives:

• Damaged 
• Defective 
• Incorrect 

Please contact us within 7 days of delivery with:

• Your order number 
• Photos of the issue 

We will replace or refund the item at no cost to you.

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method 
• Processing time: 5–10 business days 

Shipping fees are non-refundable unless the return is due to our error.

• Customers are responsible for return shipping costs 
• We recommend using a trackable shipping method

We replace items only if:

• They are defective 
• Incorrect

•  Email: dockmaster@carrowayisland.com
  Include your order number and reason for return.